1. Booking & Deposits
A
50% deposit is required to secure a booking date.
Bookings are not confirmed until the deposit is received.
Deposits are
non-refundable if the booking is cancelled within
48 hours of the scheduled start time.
2. Payment of Balance
The remaining balance is due
on completion of the clean, on the same day.
Payment must be made before keys are handed back, access codes are released, or completion photos are sent.
We reserve the right to withhold completion confirmation until full payment is received.
3. Scope of Service
Our end of tenancy cleaning service follows a
standard checklist designed to meet landlord and letting agent expectations.
The service is a professional clean, not a restoration, refurbishment, or hoarder clean.
The standard service covers
internal living areas only. Garages, lofts, balconies, patios, sheds, and external areas are
not included unless agreed in advance.
Any additional work outside the agreed scope may incur extra charges.
4. Oven Cleaning
An
external oven wipe is included as standard.
Internal oven cleaning is not included unless purchased as a paid add-on.
Failure to select the oven add-on does not constitute incomplete service.
5. Wear, Tear & Heavy Soiling
Cleaning does not remove:
- Permanent staining
- Heavy limescale build-up
- Mould damage
- Paint, plaster, cement, or builder’s residue
- Scratches, burns, or physical damage
These are considered
wear and tear, not cleaning issues.
6. Carpets & Upholstery
Carpet vacuuming is included unless otherwise stated.
Carpet shampooing, stain removal, or upholstery cleaning are
not included unless booked as add-ons.
Some stains cannot be removed regardless of treatment.
7. Access, Utilities & Property Condition
The property must have
running water and electricity available during the clean.
Full access to all agreed areas must be provided at the scheduled start time.
We reserve the right to charge additional fees or reschedule if access is restricted or the property condition is materially worse than described.
8. Re-Cleans & Complaints
Any issues must be reported within
24 hours of completion.
Where appropriate, we will offer a
re-clean, not a refund.
Re-cleans apply only to areas included in the original scope of work.
9. Liability
We take care while cleaning; however, we are not responsible for pre-existing damage, loose fittings, fragile items, or poorly installed fixtures.
Clients are responsible for removing personal belongings prior to the clean.
10. Cancellations & Rescheduling
Cancellations within 48 hours of the booking may result in loss of deposit.
We reserve the right to reschedule due to circumstances beyond our control, including illness, access issues, or unsafe conditions.
11. Agreement
By booking our services, you confirm that you have read and agree to these Terms & Conditions.